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Home2019-02-21T08:36:24+00:00

We Make Your Customers Happy

24/7 Customer Service

Inbound Call Center, Answering Service
Virtual Receptionist

Integration With Your Software

100% U.S. Based (No Overseas Call Centers)

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Outsource Your Customer Service Needs To Our U.S. Based Customer Service Professionals

We are the perfect partner for handling 24/7, after-hours, overflow, special projects and any other instance where you need to provide superior customer service.

Answering Services

Answering your calls as your own business would.

Answering Your Calls

No matter the industry or size of your business, we’ve got it covered.

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Inbound Call Center

Giving your customer service the solution it needs.

Solving Your Problems

Give your call center the help it needs with our flexible solutions.

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Trusted By:

”Royal ”Heinz” ”Delta” ”BBT ”Century ”Amscot” ”Terminix” ”NPR” ”PBS” ”PNC ”City ”NOAA ”Remax ”Colliers ”Bell ”Cushman ”Bayer ”City ”Berkshire ”Coldwell ”Keller

First-Class Customer Care 24/7/365

Our 20+ years of experience, talent and technology combined can cater to your exclusive needs.  We produce the exact results your company requires – which means you build lasting, productive and profitable relationships with your customers.

Use our live answering service and inbound call center solutions to maximize your business opportunities and prepare for the unexpected.

Answering your calls, emails, web chats, social media inquiries and SMS messages 24 hours a day, 7 days a week with live, dedicated, professional, career-driven U.S.-based representatives. We enable you to be available to your customers at all times and in all ways!

Whether you need appointment scheduling, answering services, business process management, order taking, message taking, or voice mail service, we can customize our services to meet your business communication and customer service needs.

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Male Customer Service Professional Dressed in suit and wearing telephone headset

55,000,000+

CALLS HANDLED

THOUSANDS

OF HAPPY CUSTOMERS

20+

YEARS IN BUSINESS

Real People. Exceptional Customer Service.

We know what it’s like to need support. Our philosophy is to treat you as we would like to be treated. With a hands on support center, online documentation and HD video tutorials, it’s no wonder that some of our best reviews are about our amazing support.

See What Our Customers Say

  • After having dealt with for prior answering service companies, it was a pleasure working with this team through our transition. AnswerFirst accommodated our needs precisely and worked with us to make sure that we got what we wanted. The onboarding process was also very organized and methodical. So far our daily experiences with the company are very good, and we have found the operators to be very professional and friendly sounding. So far very happy customer!

    Gary S. Avatar
    Gary S.

    I have researched and found this organization to be respectable. I have talked to a long-time employee who couldn't speak more highly of AnswerFirst. I would like very much to be associated with AnswerFirst and have begun the application process, which I find is very straightforward and rigorous. I look forward, if hired, to use my people skills to listen to and problem solve for their callers.

    Edward &. Avatar
    Edward &.

    Answer First is not only a cost effective option, but, their service is wonderful! We needed to make a change on account and they acted in a timely manner, helping us save additional money! I was amazed that they placed us on waiting list for number and made the change without us following up. Great change of pace from the usual companies out there. I would definitely recommend. A special mention of our rep, Crystal Peterson. She is great!

    GISSELLE R. Avatar
    GISSELLE R.
  • AnswerFirst provides 24/7 answering service with friendly, helpful assistance to my clients. I receive a phone message via my cell & email w/in 1 min of a client calling & all the information is correct (name/phone/subject matter). I wish I had been using AnswerFirst since I started my business 2 years ago. I actually save money and get accurate & efficient information for a fraction of the cost of having a full-time receptionist. The service is awesome!

    Katherine L. Avatar
    Katherine L.

    Incredible services rendered. I would absolutely recommend Answer First.

    Bellport B. Avatar
    Bellport B.

    I have used this company for nearly a decade. They are honest, reliable, provide excellent service, and always strive to do even better. Highly recommend AnswerFirst!

    David H. Avatar
    David H.
  • So far so good!! Great service and very responsive

    Steve B. Avatar
    Steve B.

    I have been using them for about a month for my property management business and they have been great. The operators are courteous and professional. My business has been running smoother with them!

    Jesse P. Avatar
    Jesse P.

    Great service !! I should hired them years ago to answer all my business call. It saves me on overhead and time.

    Victor B. Avatar
    Victor B.

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“We maintain a dynamic operation that requires us to be accessible to our clients, 24/7/365. We could not do that without a reliable call center partner. We have been with AnswerFirst for more than a decade and we are a very satisfied customer.”

Female Customer Service Professional

Affordably Outsource Your Customer Service

The Best Pricing Structure In The Industry

Whether you’re a small business looking for answering services or a large corporation looking to outsource your call center overflow, we have a plan that will work for you.

All pricing plans include:

  • U.S. Based Customer Service Professionals. We do not outsource overseas.
  • Your per minute rate automatically adjusts every billing cycle. You are always billed at the lowest rate possible.
  • Detailed call reports and account access available 24/7/365 via our secure web portal.
  • True 1 second billing. No rounding up to the nearest minute – pay only for what you actually use.
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We Handle More Than 3.5 Million Customer Communications Each Year

Our employees have the chance to make a difference every day, 24/7/365.  And, they do just that … by handling phone calls, emails, web chats, text messages, social media inquires and so much more!

We Work With Businesses In Every Industry

Agriculture

Arts & Entertainment

Construction & Cleaning Services

Corporate Management

E-Commerce

Educations Services

Federal Government

Finance & Insurance

Real Estate, Rental & Leasing

Services (Electrical, Plumbing, Etc.)

Small Business

State & Local Government

Technology

Transportation & Storage

Utilities

Waste Services

Serving Thousands Of Businesses Around The Globe

Learn How We Can Make A Difference For Your Business

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